Panzura Support
How To Contact Us
Call us at one of the numbers below, email us at support@panzura.com, or open a case through your portal account.
Don’t have a portal account? Email us at support@panzura.com to have one created.
North America
1-855-Panzura (1-855-726-9872)
United Kingdom
08081 010 928
Rest of World
1-408-457-8504
BTW, Panzura has an industry-leading Net Promoter Score of 88
Choose Your Support Level
We offer four tiers of support to meet the needs of your enterprise.
Get More From Panzura's Cloud File Solution With These Optional Extras
Panzura Professional Services
Value-based solutions to help you deploy and realize successful adoption of your Panzura solution.
Freedom Foundation Training
Panzura Freedom Foundation on-site or remote training to empower your team.
Technical Account Managers
A personal concierge who brings
deep technical expertise to every aspect of your Panzura deployment.
Enterprise Support That You Can Depend On
Global
We provide consistently outstanding support to customers around the globe.
24×7×365
Whenever you need technical support, our team is standing by ready to help.
Auto Tools
We incorporate automated tools to ensure that we solve your problem efficiently.
Experienced
Our support engineers have the deep technical expertise that comes from experience.
Caeli Collins, VP of Customer Support, Panzura, on challenges, opportunities, and best practices in setting up a world-class support organization.
Automated Support Assistant
Panzura filers provides powerful remote diagnostic capabilities that allow Panzura Support to identify and diagnose issues proactively. Our automated Support Assistant system alerts Panzura Support to potential issues and can provide the support team remote access to diagnose and resolve issues quickly.
You’re in control and you choose whether to enable Support Assistant for your Panzura deployment. It’s just one of the ways in which we’re looking out for you, around the clock.
Security Advisories
We understand that you trust us with your most sensitive information, and we strive to earn that trust. Because of that, Panzura solutions are designed to meet the highest security standards.
We publish Security Advisories to notify you of any security vulnerability issues related to Panzura solutions. Each advisory contains detailed information regarding the vulnerability, affected systems, threat severity, and risk mitigation techniques.
Product Support Life Cycle and End of Life Policy
As a technology company, Panzura products evolve rapidly culminating in new hardware and software products for customers. As is common practice in the technology industry, these new products will often replace previous generations or revisions. When this occurs the End-of-Life (EOL) and End-of-Support (EOS) policies defined in this document are applied.