Support

We are Committed to Your Success

Panzura Net Promoter Score 83

Our highly experienced global support engineers are committed to your success and are guided by these important principles:

  • Customer centered
  • Rapid response
  • Accountable

If you would like to establish a Panzura support account, contact your Panzura sales representative or e-mail us at support@panzura.com.

Enterprise Support That You Can Depend On

Global Support

Global

Have confidence that you will receive consistent support no matter where you are around the globe.

24 x 7 Support

24×7

Your success happens 24×7, so we operate that way too. We are here when you need us.

Support Auto Tools

Auto Tools

We incorporate automated tools to ensure that we solve your problem efficiently.

Experienced Support

Experienced

Your enterprise-class customer support begins with highly experienced support engineers.

Maximize Your Return on Investment

Professional Services

Value-based solutions to help you deploy and realize successful adoption of your Panzura solution.

Education

Panzura Freedom Foundation on-site or remote training to empower your team.

Technical Account Managers

A trusted advisor who knows your business and environment, works closely with your team, and provides personal support.

Choose Your Support Level

We offer four tiers of support to give you the flexibility to meet the needs of your enterprise.

Warranty

Warranty Support Level

Silver

Silver Support Level

Gold

Gold Support Level

Platinum

Platinum Support Level

Support Assistant Available When You Want It

Our Support Assistant (SA) tool allows temporary or full-time remote access to your Freedom Filer for a Panzura Support Engineer to assist with system configuration and troubleshooting. You control who has access to your system and when they have it. SA is disabled by default at the time of installation. You choose when and how much access to allow.

Enable “Automatic Uploads” to send daily support logs to Panzura to facilitate troubleshooting.

Choose “Full Access” to allow real-time access to monitor, diagnose, and resolve issues quickly.

Access through a secure tunnel using AES-128 encryption with 2048 bit RSA public key encryption.

Security Advisories

We understand that you trust us with your most sensitive information, and we strive to earn that trust. Because of that, Panzura solutions are designed to meet the highest security standards.

We publish Security Advisories to notify you of any security vulnerability issues related to Panzura solutions. Each advisory contains detailed information regarding the vulnerability, affected systems, threat severity, and risk mitigation techniques.

Click here to view all current Security Advisories.

How to Contact Us

Call us at one of the numbers below, email us at support@panzura.com, or open a case through your portal account.

Don’t have a portal account? Email us at support@panzura.com to have one created.

North America

1-855-Panzura (1-855-726-9872)

United Kingdom

+44 (0) 8081 010 928

Rest of World

1-408-457-8505