Panzura Support

How To Contact Us

Call us at one of the numbers below, email us at, or open a case through your portal account.

Don’t have a portal account? Email us at to have one created.

North America

1-855-Panzura (1-855-726-9872)

United Kingdom

+44 (0) 8081 010 928

Rest of World


BTW, Panzura has an industry-leading Net Promoter Score of 83

Choose Your Support Level

We offer four tiers of support to meet the needs of your enterprise.


Warranty Support Level


Silver Support Level


Gold Support Level


Platinum Support Level

Get More From Panzura's Cloud File Solution With These Optional Extras

Support Professional Services Datasheet

Professional Services

Value-based solutions to help you deploy and realize successful adoption of your Panzura solution.

Panzura Foundations Training Datasheet


Panzura Freedom Foundation on-site or remote training to empower your team.

Support Technical Account Manager Datasheet

Technical Account Managers

A trusted advisor who knows your business and environment, works closely with your team, and provides personal support.

Enterprise Support That You Can Depend On

Global Support


Have confidence that you will receive consistent support no matter where you are around the globe.

24 x 7 Support


Your success happens 24×7, so we operate that way too. We are here when you need us.

Support Auto Tools

Auto Tools

We incorporate automated tools to ensure that we solve your problem efficiently.

Experienced Support


Your enterprise-class customer support begins with highly experienced support engineers.

Caeli Collins, VP of Customer Support, Panzura, on challenges, opportunities, and best practices in setting up a world-class support organization.

Support Assistant Available When You Want It

Our Support Assistant tool allows temporary or full-time remote access to your Freedom Filer for a Panzura Support Engineer to assist with system configuration and troubleshooting. You control who has access to your system and when they have it. SA is disabled by default at the time of installation. You choose when and how much access to allow.

Security Advisories

We understand that you trust us with your most sensitive information, and we strive to earn that trust. Because of that, Panzura solutions are designed to meet the highest security standards.

We publish Security Advisories to notify you of any security vulnerability issues related to Panzura solutions. Each advisory contains detailed information regarding the vulnerability, affected systems, threat severity, and risk mitigation techniques.

Click here to view all current Security Advisories.

Product Support Life Cycle and End of Life Policy

As a technology company, Panzura products evolve rapidly culminating in new hardware and software products for customers. As is common practice in the technology industry, these new products will often replace previous generations or revisions. When this occurs the End-of-Life (EOL) and End-of-Support (EOS) policies defined in this document are applied.

Click here to view all current EOL and EOS policies.