How To Contact Us

For technical support, please call us at one of the numbers below, email us at, or open a case in our support portal.

Don’t have a support portal account? Email us at to have one created. 

North America

1-855-Panzura (1-855-726-9872)

United Kingdom

08081 010 928

Rest of World


BTW, Panzura has an industry-leading Net Promoter Score of 87

Choose Your Support Level

We offer four tiers of support to meet the needs of your enterprise.


Get More From Panzura's Cloud File Solution With These Optional Extras

Professional Services

Panzura Professional Services

Value-based solutions to help you deploy and realize successful adoption of your Panzura solution.

Foundation Training

Freedom Foundation Training

Panzura Freedom Foundation on-site or remote training to empower your team.

Technical Account Manager

Technical Account Managers

A personal concierge who brings
deep technical expertise to every aspect of your Panzura deployment.

Services You Can Depend On



We provide consistently outstanding support to customers around the globe.



Whenever you need technical support, our team is standing by ready to help.


Auto Tools

We incorporate automated tools to ensure that we solve your problem efficiently.



Our support engineers have the deep technical expertise that comes from experience.

Automated Support Assistant

Panzura filers provides powerful remote diagnostic capabilities that allow Panzura Support to identify and diagnose issues proactively. Our automated Support Assistant system alerts Panzura Support to potential issues and can provide the support team remote access to diagnose and resolve issues quickly.

You’re in control and you choose whether to enable Support Assistant for your Panzura deployment. It’s just one of the ways in which we’re looking out for you, around the clock. 

Product Support Life Cycle and End of Life Policy

As a technology company, Panzura products evolve rapidly culminating in new hardware and software products for customers. As is common practice in the technology industry, these new products will often replace previous generations or revisions. When this occurs the End-of-Life (EOL) and End-of-Support (EOS) policies defined in this document are applied.

Click here to view all current EOL and EOS policies.