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GLOBAL SERVICES AND SUPPORT

End-to-End Cloud Data Management

Our Global Services team has one priority. Your success. We launch you quickly, migrate your data faster than anyone, train your teams and give you round-the-clock support.

Get Fast Support

Raise a ticket in Service Hub
Email us – support@panzura.com
Call us
US/Canada: 1-855-726-9872
Outside North America: +1-408-457-8504
United Kingdom: 0800 368 7456

customer service woman with headset talking to international customer

CUSTOMER SUPPORT

Panzura Support Has Just One Tier: Awesome

Others send you a pdf and wish you luck. We design, build and hand you back a finished solution fully battle-ready in run mode. In short, it’s the best support in enterprise.

  • Global support provided 24 x 7 x 365
  • Sub-30-minute response time for priority 1 and 2 support requests
  • Assigned Technical Account Manager for each account
  • Assisted, expedited data/ransomware recovery led by one of our data security specialists
  • Proactive system monitoring and comprehensive 55- point health checks, with associated corrective actions
  • Recommended software upgrades scheduled, Tested and deployed
  • Anywhere access to Service Hub with a holistic view of your implementation history and current workflow status
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FROM START TO FINISH

We have a proven 4-step plan to get you to where you want to be — no matter where you are right now.

PANZURA QUICKSTARTMeaningful business transformation from the get-go

Panzura’s QuickStart process is designed to deliver results to your business right off the bat! This includes:

  • Seamless personalized installation and configuration services by our team of specialists accelerating time to value
  • Comprehensive solutions-based training and support for your organization
  • We plan and execute your data migration while minimizing your downtime

MANAGED DATA MIGRATIONWe Do The Hard Work For You

Once your CloudFS has been installed and configured our team of experts can turn their attention to your data migration needs. This is personalized for every client because every client is different, but that’s what makes us great - we can handle whatever gets thrown our way! With our managed data migration, you get:

  • We move huge amounts of data quickly and efficiently as part of our managed data migration process
  • Comprehensive project plan customized to your specific requirements
  • Dedicated migration team comprised of the world’s leading Panzura experts
  • Regular check-ins and progress reports

DEDICATED PERSONAL SUPPORTWe prefer humans to robots when it comes to service

We give EVERY client their own assigned Panzura Technical Account Manager to guide you through every step of the implementation and migration process. By offering expert technical support and guidance they help optimize your costs and drive better faster business outcomes. Wait there’s more. Our Technical Account Managers communicate and coordinate with our teams of experts to ensure you receive:

  • Seamless operation with proactive maintenance and pre-emptive action
  • Fine-tuned performance across your entire deployment
  • Planning and execution of recommended software upgrades
  • Provide early identification of new requirements to support your growth
  • Recommend improvements to solution architecture for best, most efficient performance at scale

KICKASS PROACTIVE MONITORINGWe identify issues before they become problems

Now that you are set up, we need to maintain your organization’s efficiency and productivity by ensuring that your Panzura platform is healthy and optimized at all times. Keeping you happy is our priority. Our Global Services* constantly monitor your system performance, event management, and configuration management, which is important to:

  • Improve detection and response time
  • Reduce downtime (and the associated business-level costs)
  • Automate service operation processes
  • Highlight problem areas for review
  • Proactively resolve issues

*Subject to customer compliance and compatibility

Knowledge is power. Use our resources to find out more.

Check out our blogs, customer stories, case studies, and whitepapers here.

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Three Layers of Protection for Data Availability – Panzura 4 min read

3 Protective Layers for High Data Availability

Reading Time: 4 minutes Losing access to data for extended periods of time can be crippling. The human and financial costs of data loss – whether temporary or permanent – to an organization continue to grow with every passing year. Data availability has long been considered a storage problem, but it’s not. It’s a data management problem.

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Storage is Never Enough – The Case for Data Management – Panzura 4 min read

Storage is Never Enough – The Case for Data Management

Reading Time: 4 minutes Legacy file systems have a lot to answer for, when it comes to the endless file versions they allow users to create, and their reliance on replication for file durability. That creates a storage problem, which is expensive. However, the data management problem this approach creates is far more impactful.

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Observability (and How to Stop Looking for Files in All the Wrong Places)

Reading Time: 5 minutes Everything you do depends on data. And, in no small part, your success depends on being able to manage, find, audit, analyze and work with that data quickly, efficiently and easily. Anything less, and you’re wasting a serious amount of time.

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What is unstructured data and why is it so hard to manage? 3 min read

What is Unstructured Data and Why is it so Hard to Manage?

Reading Time: 3 minutes Fast, manageable data makes global collaboration radically easier. But data growth is outpacing…

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Behind Panzura’s Bold New Image: A Design With Values

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Panzura Customers Blaze Engineering News-Record Trail

Reading Time: 4 minutes Panzura customers leveraged global file system technology to continue to blaze a trail up the prestigious ENR Top 500 Design Firms list in 2020.

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Leveraging Data – A Fresh Take On A Modern Data Lake

Reading Time: 4 minutes If you’re not familiar with the concept of a data lake, you’re not…

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The 5 Crucial Ways Real-Time Matters

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Let’s talk about how we can transform your business and save you money. A lot of it!

Our team of specialists are ready to take your call and talk you through a personalized solution for your business.

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