Global Services and Support.
Panzura Global Services delivers end-to-end cloud data management expertise tailored to your operation, to accelerate your business outcomes.
Global Cloud Data Management Support and Expertise
Our cloud data experts help you to solve your biggest challenges.
From planning and implementing your cloud migration, to providing the technical support you need around the clock and around the world, you’ll get the answers you’re looking for.
Need Technical Support?
We’re available when you need us, 24 x 7 x 365. Here’s how to get assistance right now:
- Open a case in Service Hub
- Email us at support@panzura.com
- Call us on:
1-855-726-9872 (North America)
08081 010 928 (United Kingdom)
1-408-457-8504 (rest of the world)
Panzura Support Has Just One Tier: Awesome
Premier Support Services
- Unlimited support provided 24 x 7 x 365
- Sub-30 minute response time for priority 1 and 2 support requests
- Named Technical Account Manager
- Assisted, expedited data / ransomware recovery
- Recommended software upgrades scheduled, deployed, tested and confirmed
- Proactive system monitoring and comprehensive 55-point health checks, with associated corrective actions
- Access to Service Hub – customer service portal
Technical Account Manager
- Expedite support with guidance from the person who knows your Panzura solution the best
- Optimize your data environment to reduce TCO, drive productivity and streamline compliance
- Fine-tune performance across your entire deployment, from storage to network to edge
- Plan and execute recommended software and hardware upgrades throughout your Panzura environment
- Turn software requests into software features and get early, managed access to new solutions
- Ensure seamless operation with proactive maintenance, and pre-emptive action
- Provide early identification of new requirements to support your growth
- Recommend improvements to solution architecture for best, most efficient performance and scale
Managed Migrations
- Accelerate time to value with the world’s experts in Panzura migrations
- Planning, management, execution and validation done for you
- Reduce storage costs with precise data de-duplication and consolidation
- Focused team to manage your migration and get you working from your new data source
- Performance validation performed by the people responsible for your ongoing Panzura experience
- Firm, fixed price project (for out of scope work)
