Global Services

Reading Time: 3 minutes

End-to-End Cloud Data Management

Our Global Services team has one priority. Your success. We launch you quickly, migrate your data faster than anyone, train your teams and give you round-the-clock support.

Get Fast Support

Raise a ticket in Service Hub
Email us – support@panzura.com
Call us
US/Canada: 1-855-726-9872
Outside North America: +1-408-457-8504
United Kingdom: 0800 368 7456

customer service woman with headset talking to international customer

CUSTOMER SUPPORT

Panzura Support Has Just One Tier: Awesome

Others send you a pdf and wish you luck. We design, build and hand you back a finished solution fully battle-ready in run mode. In short, it’s the best support in enterprise.

Global support provided 24 x 7 x 365
Sub-30-minute response time for priority 1 and 2 support requests
Assigned Technical Account Manager for each account
Assisted, expedited data/ransomware recovery led by one of our data security specialists
Recommended software upgrades scheduled, Tested and deployed
Anywhere access to Service Hub with a holistic view of your implementation history and current workflow status

FROM START TO FINISH

We have a proven 4-step plan to get you to where you want to be — no matter where you are right now.

PANZURA QUICKSTARTMeaningful business transformation from the get-go

Panzura’s QuickStart process is designed to deliver results to your business right off the bat! This includes:

Seamless personalized installation and configuration services by our team of specialists accelerating time to value
Comprehensive solutions-based training and support for your organization
We plan and execute your data migration while minimizing your downtime

MANAGED DATA MIGRATIONWe Do The Hard Work For You

Once your CloudFS has been installed and configured our team of experts can turn their attention to your data migration needs. This is personalized for every client because every client is different, but that’s what makes us great - we can handle whatever gets thrown our way! With our managed data migration, you get:

We move huge amounts of data quickly and efficiently as part of our managed data migration process
Comprehensive project plan customized to your specific requirements
Dedicated migration team comprised of the world’s leading Panzura experts
Regular check-ins and progress reports

DEDICATED PERSONAL SUPPORTWe prefer humans to robots when it comes to service

We give EVERY client their own assigned Panzura Technical Account Manager to guide you through every step of the implementation and migration process. By offering expert technical support and guidance they help optimize your costs and drive better faster business outcomes. Wait there’s more. Our Technical Account Managers communicate and coordinate with our teams of experts to ensure you receive:

Seamless operation with proactive maintenance and pre-emptive action
Fine-tuned performance across your entire deployment
Planning and execution of recommended software upgrades
Provide early identification of new requirements to support your growth
Recommend improvements to solution architecture for best, most efficient performance at scale

KICKASS PROACTIVE MONITORINGWe identify issues before they become problems

Now that you are set up, we need to maintain your organization’s efficiency and productivity by ensuring that your Panzura platform is healthy and optimized at all times. Keeping you happy is our priority. Our Global Services* constantly monitor your system performance, event management, and configuration management, which is important to:

Improve detection and response time
Reduce downtime (and the associated business-level costs)
Automate service operation processes
Highlight problem areas for review
Proactively resolve issues

*Subject to customer compliance and compatibility

Knowledge is power. Use our resources to find out more.

Check out our blogs, customer stories, case studies, and whitepapers here.

0/0

7 min read

The Future of Data On-Demand Is Immediate Delivery, Accessible Everywhere, with Limitless Potential

Reading Time: 7 minutes Immediate data delivery, without the need for file copies or versioning, is a…

10 min read

Top 3 Enterprise Storage Options

Reading Time: 10 minutes Today’s enterprise operations are almost entirely dependent on data, which makes it valuable…

4 min read

Panzura CloudFS 8.4 Simplifies, Accelerates the Journey to the Cloud and Reduces TCO

Reading Time: 4 minutes Panzura CloudFS 8.4, the latest version of the Panzura hybrid cloud file platform,…

7 min read

Drowning in the Unstructured Data Security Gap: Cybersecurity’s Rapidly Expanding Blind Spot

Reading Time: 7 minutes As Cybersecurity Awareness Month draws to a close, it’s a good time to…

5 min read

Conquering the Heterogeneity Headache with Data Command and Control

Reading Time: 5 minutes Command and Control systems — referred to as “C2” — have become indispensable…

6 min read

Futureproofing Your Data Strategy in the Age of AI, Storage-as-a-Service, and Hybrid Workforces

Reading Time: 6 minutes In a dynamic digital landscape, enterprise IT managers are confronted with hyper-escalating complexity…