Privacy Policy

GDPR PRIVACY NOTICE
Last updated September 2025

Introduction

Thank you for choosing to be part of our community at Panzura, LLC. (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy (“Policy”), or our practices with regards to your personal information, please contact us at info@panzura.com.

When you visit our website at panzura.com (“Site”) and use certain Panzura services, you may provide us with your personal information. We take your privacy very seriously. This Policy explains the personal information we collect, how we use it, and your rights in relation to it. If there are any terms in this Policy that you do not agree with, please discontinue use of our site and our services.

This Policy applies to all information collected through our websites and applications including panzura.com, and any related services, sales, marketing, or events (collectively in this privacy policy as the "Sites").

Please read this Policy carefully as it will help you make informed decisions about sharing your personal information with us.

Table of Contents

• WHAT PERSONAL INFORMATION DO WE COLLECT?
• HOW DO WE USE YOUR PERSONAL INFORMATION?
• WILL YOUR PERSONAL INFORMATION BE SHARED WITH ANYONE?
• DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
• DO WE USE GOOGLE MAPS?
• HOW DO WE HANDLE YOUR SOCIAL LOGINS?
• IS YOUR PERSONAL INFORMATION TRANSFERRED INTERNATIONALLY?
• WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
• HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
• HOW DO WE KEEP YOUR PERSONAL INFORMATION SAFE?
• DO WE COLLECT PERSONAL INFORMATION FROM MINORS?
• WHAT ARE YOUR PRIVACY RIGHTS?
• DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
• DO WE MAKE UPDATES TO THIS POLICY?
• HOW CAN YOU CONTACT US ABOUT THIS POLICY?

What information do we collect?

Personal information you disclose to us

In Summary: We may collect personal information that you provide to us including your name, address, contact information, passwords, security data, and social media login data.

We may collect personal information that you voluntarily provide to us when registering at the Sites, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites (such as posting messages in our online forums or entering competitions, contests, or giveaways), or otherwise contacting us.

The personal information that we may collect depends on the context of your interactions with us and the Sites, the choices you make, and the products and features you use. The personal information we may collect includes the following:

Name and Contact Data. We may collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. We may collect passwords, password hints, and similar security information used for authentication and account access.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Other Information collected automatically

In Summary: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites.

We automatically collect certain information when you visit, use, or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. We and our third-party vendors, including Google, use cookies and device identifiers to recognize your device across different websites and platforms. These technologies help us serve more relevant ads and analyze the performance of our advertising campaigns.

Information collected through our Services

In Summary: We may collect information regarding your geo-location, mobile device, push notifications, and Facebook permissions when you use our applications.

If you use our mobile applications, we may also collect the following information:

• Geo-Location Information - We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Access - We may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Data - We may automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and IP address.
• Push Notifications - We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Information collected from other Sources

In Summary: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

We may obtain limited personal information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the personal information we may receive from other sources include: social media profile information (your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL, and any other information that you choose to make public), marketing leads and search results and links, including paid listings (such as sponsored links).

How do we use your personal information?

In Summary: We process your personal information based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and your consent.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To facilitate account creation and logon process with your consent. If you choose to link your account with us to a third-party account (such as your Google account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See "Social Logins" below for further information.
• To send you marketing and promotional communications for business purposes with your consent. We and our third-party marketing partners, including Google, may use the personal information you provide to us for our marketing purposes in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see "Your Privacy Rights" below).
• To send administrative information to you for business purposes, legal obligations, and contractual obligations. We may use your personal information to send you product, service, and new feature information and any information about changes to our terms, conditions, and policies.
• Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
• To post testimonials with your consent. We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at info@panzura.com and be sure to include your name, testimonial location, and contact information.
• Deliver targeted advertising to you for our business purposes and with your consent. We may use your personal information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and location, and to measure its effectiveness. We may use the personal information to display advertisements across the internet. These ads may appear with Google search results, YouTube, or other websites in Google’s display network. The ads you see may be based on your previous interactions with our website or your online behavior, as tracked by Google.
• Request Feedback. We may use your personal information to request feedback and to contact you about your use of our Sites.
• To protect our Sites. We may use your personal information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
• To enable user-to-user communications. We may use your personal information in order to enable user-to-user communications with each user's consent.
• To enforce our terms, conditions and policies for business purposes, legal obligations, and contractual obligations.
• To respond to legal requests and prevent harm for legal compliance. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For other Business Purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing, and your individual experience.

Will your personal information be shared with anyone?

In Summary: We only share personal information with your consent, to comply with legal obligations, to protect your rights, or to fulfill business purposes.

We only share and disclose your information in the following situations:

• Compliance with Laws - We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights - We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants, and Other Third-Party Service Providers - We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such personal information to do that work. Examples include, but are not limited to payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your personal information with third parties for their marketing or promotional purposes.
• Business Transfers - We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Advertisers - We may use third-party advertising companies when you visit the Sites. These companies may use personal information about your visits to our Sites and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services that may be of interest to you.
• Affiliates - We may share your personal information with our affiliates, in which case we will require those affiliates to comply with the requirements of this Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners - We may share your information with our business partners to offer you certain products, services, or promotions.
• With your Consent - We may disclose your personal information for any other purpose with your consent.
• Other Users - When you share personal information (for example, by posting comments, contributions or other content to the Sites) or otherwise interact with public areas of the Sites or applications, such personal information may be viewed by all users and may be publicly distributed outside the Sites and applications in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Sites, and view your profile.

Do we use cookies and other tracking technologies?

In Summary: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store personal information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Do we use Google Maps?

In Summary: Yes, we use Google Maps for the purpose of providing better service.

The websites, products, or mobile applications may use Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

By using our websites, products, or mobile applications, you agree to be bound by Google’s Terms of Service.

For a full list of what we use personal information for, please see the previous sections titled “Use of Your Personal Information” and “Disclosure of Your Personal Information.” You agree to allow us to obtain or cache your location. You may revoke your consent at any time.

How do we handle your social logins?

In Summary: If you choose to register or log in to our websites using a social media account, we may have access to certain personal information about you.

Our Sites offers you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). We may receive certain profile information about you from your social media provider. The profile personal Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.

We will use the information we receive only for the purposes that are described in this Policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by third-party social media providers. We recommend that you review their privacy policies to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and applications.

Is your personal information transferred internationally?

In Summary: We may transfer, store, and process your information in countries other than your own.

Our servers are located in Atlanta, GA. If you are accessing our Sites from outside Atlanta, GA, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "Disclosure of Your Personal Information" above), in the USA and other countries.

If you are not a resident in the European Economic Area, then your country may not have data protection or other laws as comprehensive as those in the European Economic Area. We will, however, take all necessary measures to protect your personal information in accordance with this Policy and applicable law.

What is our stance on third-party websites?

In Summary: We are not responsible for the safety of any personal information that you share with third-party providers who advertise on, but are not affiliated with, our websites.

The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of personal information you provide to any third parties. Any personal information collected by third parties is not covered by this Policy. We are not responsible for the content, privacy, security practices, and policies of any third parties, including other websites, services, or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.

How long do we keep your personal information?

In Summary: We keep your information for as long as necessary to fulfill the purposes outlined in this Policy unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by applicable law (such as tax, accounting or other legal requirements). No purpose in this Policy will require us to keep your personal information for longer than the period of time in which you have an account with us or two years past the termination of your account.

When we have no longer have legitimate business needs to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your personal information safe?

In Summary: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is always at your own risk. You should only access the services within a secure environment.

Do we collect personal information from minors?

In Summary: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites and applications. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any personal information we have collected from children under age 18, please contact us at info@panzura.com.

What are your privacy rights?

In Summary: You may review, change, or terminate your account at any time.

In some regions, like the European Economic Area, you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Account Information
You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below
  Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt-out of interest-based advertising by advertisers on our Site, please visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:

• Noting your preferences at the time you register your account with the Sites.
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below.

Opting out of personalized advertising: You can opt out of personalized advertising by visiting Google’s Ad Settings page (https://adssettings.google.com). You can adjust your browser settings to block or delete cookies. You can also adjust your cookie preferences on our website by clicking the ‘Cookie Settings’ in our website footer.

Do California residents have specific privacy rights?

In Summary: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

The following provisions describe how we collect, use, and share personal information of California residents in our capacity as a business under the CCPA and CPRA. The usage of the term “CPRA” throughout this Privacy Policy shall also include CCPA where portions of CCPA remain applicable post-CPRA.

Under certain circumstances, California residents have the following rights in relation to their personal information:

Right of access. You may have the right to request that we disclose to you information about our collection and use of your personal information in the preceding 12 months, including: (a) the categories and specific pieces of personal information we collect; (b) the categories of sources from which we collect personal information; (c) the business or commercial purpose for which we collect, sell or share personal information; (d) the categories of third parties with whom we disclose personal information; (e) the categories of personal information that we sold, disclosed, or shared for a business purpose; and (f) the categories of third parties to whom such personal information was sold, shared or disclosed. You can also request a copy of the personal information that we have collected about you during the past 12 months.

Right to deletion. You may request that we delete certain personal information that we have collected about you. The foregoing is subject to our right to maintain your personal information for specific purposes permitted under CPRA.

Right of correction. You may have the right to request that we correct any inaccurate personal information within our systems.

Right to opt-out. You may have the right to request that your personal information not be “sold” to third parties or “shared” for the purpose of cross-context behavioral advertising. While we do not sell personal information for money, like many companies, we use services that help deliver interest-based ads to you as described above. Our use of some of these services may be classified under California law as “selling” or “sharing” your personal information with the advertising partners that provide the services. You can submit requests to opt-out of this “selling” or “sharing” by contacting us at info@panzura.com, or by broadcasting the global privacy control signal. If you are utilizing a global privacy control signal, depending on your configuration, our system will automatically adjust to your designated preferences.

Right to non-discrimination. You have the right to exercise any of the rights listed above (and any other rights under CPRA) without discrimination by us.

Right to Limit. You may have the right to limit our use or disclosure of your Sensitive Personal Information. We do not use or disclose Sensitive Personal Information for purposes that California residents have a right to limit under the CPRA.

You may make a request at any time to exercise your privacy rights to access, deletion, and correction by contacting us at info@panzura.com.

Do we make updates to this Policy?

In Summary: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your personal information.

How can you contact us about this Policy?

If you have questions or comments about this Policy, email our Privacy Officer at info@panzura.com or by post to our mailing address.

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